FAQ

Free Worldwide Shipping

This website is the only official source of Massive Hassle merchandise, in purchasing here you are directly supporting the band. This is an independent operation run by the artists themselves, we are real humans who care about the things we are sending and the people we are sending them to, please don’t hesitate to contact us with any questions or concerns at [email protected]

The listed product prices include free worldwide shipping – no added fees on checkout, what you see is what you pay.

EU customs and vat fees are also included for EU destinations. This ensures a smooth delivery without holdups in customs, or any extra fees to pay on receipt. On checkout you may see a ‘Click to continue’ button and a notice: ‘Please calculate taxes and duties to proceed with order payment’ – rest assured these fees are already factored into the listed price, the button is a requirement of our EU tax system. Please contact us here if you have any problems with checkout: [email protected]

Shipping destinations require specific currencies to be selected – for destinations without a local currency listed please default to USD.

All items ship worldwide from the UK once a week, using the following services:

  • UK: Royal Mail 48 (Tracked)
  • US: USPS Smartmail (Tracked)
  • ROW: Royal Mail International Standard

Upon ordering you will receive an order confirmation email, then a shipping notification email when the parcel has shipped out from here. Not all services provide a tracking number, where applicable you will receive a tracking number from the carrier.

Please allow 14 days from receiving your shipping notification email. Packages usually arrive sooner than this for most destinations!

For orders which include pre-order items the time between ordering and delivery is often extended considerably, and is based on the items arrival with us. See details on the product descriptions and the pre-order tab below for more information.

Although instances of loss and damage are very rare, rest assured we will ensure you receive a replacement or refund at no extra cost to you. See ‘Returns and Refunds’ below for more information.

WITH ALL ORDERS: PLEASE USE A SHIPPING ADDRESS WHERE SOMEONE WILL BE PRESENT TO SIGN FOR THE PACKAGE DURING NORMAL DELIVERY HOURS 9am – 5pm!!!

Garment Sizes

Short-Sleeved T-Shirt Sizes Men’s S-3XL:
Gildan Softstyle®
Semi-Fitted
153 g/m² 100% Ring Spun Cotton

Centimetres W x L

S = 46 x 71
M = 51 x 74
L = 56 x 77
XL = 61 x 79
2XL = 66 x 83
3XL = 71 x 85

Short-Sleeved T-Shirt Sizes Men’s 4XL-5XL:
Gildan® Heavy Cotton™
Classic Fit
180 g/m² 100% Cotton

4XL = 76 x 86
5XL = 81 x 89

Short-Sleeved T-Shirt Women’s Sizes S-2XL

Gildan Softstyle
Fitted silhouette/side seams
144g/m² 100% Ringspun cotton

Women’s S = 40.6 x 64.1
Women’s M = 43.2 x 66.7
Women’s L = 47 x 69.2
Women’s XL = 49.5 x 71.1
Women’s 2XL = 55.9 x 72.4

¾ Sleeve Baseball Shirt Sizes S-2XL:
Contrast raglan sleeves and neck trim. Side-seamed. WRAP certified. Fair Labour certified.
130gsm 52% Combed and ringspun cotton, 48% Polyester.

S: 34/36″
M: 38/40″
L: 42/44″
XL: 46/48″
2XL: 48/50″

Preorders

Pre-order items are available to purchase before we have the items for shipping. This is a fantastic way for independent bands and artists to fund expensive production runs such as vinyl without resorting to kickstarter campaigns or other such programs.

Due to high global demand, at time of writing, vinyl production time ranges from 2-6 months – this can extend preorder wait time considerably – we thank you for your patience and equanimity!

Orders with multiple items ship in one package, so packages which include pre-orders will ship when all of the items are available.

If you would like non-preorder items to ship as soon as possible, please checkout separately.

Please note the estimated time of arrival (eta) on each pre-order before purchasing.

Ordering to the EU

EU customs import fees and vat are included for EU destinations, calculated and charged at checkout. This ensures a smooth delivery without holdups in customs, or any extra fees to pay on receipt.

Due to tax limitations we can’t currently support sales to the EU over 150€. Please consider splitting orders over this amount into two separate orders!

Combining orders with other Septaphonic Records artists is also unfortunately not possible for EU destinations.

Please contact us here if you have any problems with checkout: [email protected]

Combining Septaphonic Orders

In order to further save on shipping costs, we can combine orders from other Septaphonic Records artists Church of the Cosmic SkullBill Fisher, and Dystopian Future Movies. Please note this is currently available to all destinations worldwide except the EU – we are working on a solution – watch this space!

Simply checkout both orders on the separate web shops as described below, and we will refund the postage difference – this will vary depending on destination and the package contents, but will, in most cases, be cheaper than paying for shipping twice.

Please follow these steps:

  • On the checkout pages ensure you use exactly the same ‘address line 1’ and postcode (case and space sensitive)
  • On the checkout pages add a ‘Note for Postal Carrier’ with the text ‘COMBINE AND REFUND DIFFERENCE’
  • Please allow 14 working days for the refund to appear in your bank account
  • Note that for exceedingly large or bulky orders, combining might not make much difference to the cost.
  • Any questions please get in touch via [email protected]

Returns, Refunds & Exchange

If you are not completely satisfied with your purchase, simply contact us at [email protected] and we will happily arrange a replacement or refund!

Returns

  • Please return items within 14 days of receiving them.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Refunds

  • Once we receive your item, we will inspect it and notify you that we have received your returned item.
  • We will immediately notify you on the status of your refund after inspecting the item.
  • We will issue a full refund on receipt, excluding the original delivery charge.
  • Alternatively, if preferred, we will exchange the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment).
  • You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Original shipping costs on items sent with insured delivery which have been damaged in transit and are accepted by the original postal service as being covered by the insurance are refundable to the amount covered by the insurance.
  • Original shipping costs for damaged items that are not accepted by the insurance / postal company as being covered by the insurance are non refundable.
  • The item is your responsibility until it reaches us.
  • Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

Packaging

We believe plastic should be reserved for special items that are built to last, such as CDs, cassettes and vinyl – not disposable packaging!

Where possible, all our merchandise is now shipped using 100% recyclable, biodegradable and sustainable, highest-protection-available packing materials, from UK based industry leader ‘Lil Packaging’.

Vinyl: FLP
CD: A-CD mailers
T-Shirts: ‘Lil Bag’ mailers
Bundles: FLP or CLP large mailers

Backorders

Items marked with ‘backorder available’ are out of stock but due to be restocked very soon, usually within 14 days of backorders being made available. Please add this to the estimated time of arrival!

Questions?

If you have any questions please don’t hesitate to contact us via email: [email protected]

Many thanks indeed!

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